Last updated: October 2025
1. Returns & Exchanges
We only accept returns/exchanges for:
- Wrong item received
- Damaged product on arrival
- Size mismatch (for eligible apparel)
To initiate a return, contact contactispira@gmail.com within 3 days of delivery with your order ID and product photos.
2. Non-Returnable Items
Custom-made, personalized, or sale items are not eligible for return or exchange unless defective.
3. Refunds
Approved refunds will be processed to your original payment method within 5–7 business days after product inspection.
4. Cancellations
- Orders can be cancelled within 12 hours of purchase if not yet processed.
- Once shipped, orders cannot be cancelled.